Refund Policy

Got something that isn't quite right? No worries! We want you to love your Primadona purchase. Here's a quick guide on returning or exchanging an item:

Returns (within 14 days):

• Items must be unused, with tags, and in original packaging.
• You'll need your receipt or proof of purchase.
• Contact us at (+201156619661) to initiate the return.
• We'll provide instructions and a return shipping label (if applicable).
• Items sent back without prior request won't be accepted.

Quick tip: Inspect your order upon arrival. Contact us immediately if there's any damage or you receive the wrong item.

What can't be returned?

• Custom products (special orders, personalized items)
• Personal care goods (beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items or gift cards

Exchanges:

The fastest way to get what you want is to return your current item and place a separate purchase for the new one.

Refunds:

Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds will be issued automatically to your original payment method. Processing times may vary depending on your bank or credit card company.

Have questions? Contact us at (+201156619661). We're happy to help!